Assessment & Care Management

The CSED business process re-engineering (BPR) methodology gives a structured approach to improving your current Assessment & Care Management (ACM) processes.

Whether you are undertaking a full service transformation or simply seeking to improve the quality or efficiency of current processes, CSED’s methodology can help deliver your project objectives.

This section of our website contains a number of case studies for improving elements of the ACM process together with details of the BPR methodology for you to implement in your Local Authority.  For further information, please contact your Regional Implementation Manager.
 
Efficiency opportunities exist across the full spectrum of assessment and care management functions:

  • Access
    • Customer Information
    • Access Management
  • Finance
    • Effective Financial Assessment
    • Reducing the Cost of Client Contributions
  • Brokerage
    • Better Brokerage
    • Electronic Placement of Care Packages
  • Process Improvement
  • Blue Badge
  • Electronic Monitoring and Scheduling of Homecare
  • Mobile Working

 

 

Sidebar

Frank Toner (Slough Council)

"Working with CSED has been of great benefit to us at Slough as we enter a very important period of our organisational development and the redesign of our systems. Insightful observations and feedback from CSED gave us plenty of food for thought and pointed out a number of pitfalls we can helpfully avoid as we go forward. The brown paper exercise I found particularly helpful and would recommend it to any department."


Frank Toner - Assistant Director, Health and Social Care Services, Slough Borough Council

Susanna White (Southwark Council)

“This project has strong support from the ADSS and Directors across London. We look forward to working with CSED to deliver efficiencies across what is a very challenging agenda”.

Susanna White, Chief Executive, Southwark PCT, Strategic Director of Health & Community Services

 

 

Last updated: 6 Oct 08