Assessment & Care Management
Feedback from our collaborative council visits supports the inclusion of the pre-assessment and referral process into our approach in the development of sustainable efficiencies.
Merging the disparate points of contact within a given council into one centralised point can result in many potential benefits. These include:
- an improved service to users
- an integrated and co-ordinated approach to IT
- improved knowledge sharing and
- can enable easier transference of responsibilities from professional to administrative staff.
There is an opportunity to improve the overall process for three different categories:
1. Councils, which already have or plan to have a corporate contact centre that handles queries relating to adult social care.
2. Councils which have a contact centre but adult social care is not included in the scope
3. Councils which do not have a contact centre
Progress in development work has involved further consultative collaboration visits with a range of councils in each of these categories and developing detailed case studies with examples of good practice. The emphasis is on mapping existing processes and streamlining them to reduce unnecessary steps.
To read about the work in your area please visit your region's page.