Access Management
Service improvements and significant efficiency savings can be made by streamlining the way clients are managed at the first point of contact.
Organising the service to have a single contact team is a potential area for efficiency gains.
The Issues
- Staffing costs to support access at team level
- Hond-overs in duty rota system
- Need for a more efficient and effective system
- Preparedness for self assessment, DP and IB
- Inconsistency of approach and systems
- Qualified staff spending time on less complex services
The Solutions
- Centrally trained non-qualified access team
- Availability of professionally trained staff
- Access team can
- do contact assessment
- switch on simple services
- book assessment visits
- make small package changes
- Single manager to oversee all access
- Free up time for professional staff
The Benefits
