Initiatives
CSED has been in touch with your Director of Care Services advising that the documents listed below are available to assist CSSRs in generating efficiency savings. You can request the appropriate documents here - free of charge. If you have questions or comments other than ordering a document please contact us on csed.info@dh.gsi.gov.uk.
| Blue Badge At the last count in March 2005, there were approximately 2.1 million Blue Badges in issue across England. Responding to this demand, some Councils ... read more |  |
| Reducing Cost of Client Contributions Of the £8 billion spend on personal social care, £1.6 billion of this is recouped through means tested charges. By educating ... read more |  |
| Effective Financial Assessment Full financial assessments may be unnecessary in some cases. Clients may automatically qualify for free services and benefits, whilst other clients ... read more |  |
| Customer Enquiry Management Providing information to the public is a duty for social care organisations, but the current structure of enquiry management is burdensome and ... read more |  |
| Implementing a Management Operating System The management information produced in social care generally relates to RAP/PAF or budgets. There is very little analysis ... read more |  |
| Mobile Working This initiative deals with the decisions about the choice of devices for mobile working (Digipens, Tablet PCs, Handheld Devices/ PDA's, Laptops) and how to ... read more |  |
| Access Management CSED's work with Councils to date indicates that a number of cases currently passed to Assessment and Care Management teams could be managed ... read more |  |
| Better Brokerage Transferring the brokerage function from care managers to a central team of dedicated staff can ... read more |  |
| Streamlining Paperwork This document presents a simple, practical and pragmatic approach to cut the effort associated with paperwork and data entry, and free up staff capacity as demonstrated by Lancashire County Council. We recognise that ... read more |  |
| Web Based Commissioning This paper describes how councils can realise efficiencies by implementing a Web Based Commissioning process... read more |  |
To order a document - click on the link(s) on the appropriate page
This will open an e-mail for you with the subject line prepopulated. An e-mail will be sent to you by the next working day with the document you have ordered.
If you require more than one document to be sent to you, send one request per document (please ensure that each e-mail contains your contact details) or you can ask for additonal documents by including the number and name of the document in the body of the e-mail.
Please ensure that your contact details are in the body of the e-mail
Your Name, Title or Position, Council, Direct Line Telephone Number. [If you are requesting documents for somebody else, please provide their e-mail address..]
Web-based Commissioning: Web-based Commissioning initiative with Lancashire County Council.
Web-based Commissioning, as developed by Lancashire County Council is an electronic process that automates the arranging of care packages. Staff choose an appropriate care package through a web interface which subsequently sends an invitation to a preferred supplier. If this provider does not accept this within a predefined timeframe then the invitation is sent to the next preferred suppliers. This initiative has resulted in better supplier management, timesavings for staff in the Local Authority and a reduction in paperwork and faxes.
Electronic Diary Management: Electronic Diary Management initiative with Bolton Metropolitan Borough Council.
This initiative aims to enable the point of contact staff to initiate the assessment process by managing the "time" of professional staff. This in turn reduces one administrative burden from social workers and redirects this effort to administration staff. Furthermore increases in customer satisfaction levels occur due to the reduction of multiple contacts when trying to establish suitable appointment dates.
Front end information: CSED have commissioned specialist analysts Quickheart to work with Stockport council to identify opportunities in better managing information channels and an improved understanding of customer behaviour. The aim of this work is to build robust business cases for work that can potentially be extrapolated across all 150 local authorities.